Built for reliability.
Anyone can wire up an agent that demos well — the hard part is everything around the model. Long treats evals as the ship gate, context as a first-class engineering concern, and restraint as a capability: his systems earn trust by declining to act, degrading honestly, and logging every judgment.
One of the earliest engineers to put AI agents into production at Intuit — now leading that work end to end: MCP, multi-agent architectures, and looping engineering, where agents close their own feedback loop instead of being re-prompted by hand.
Kafka, Snowflake, FastAPI, pgvector — a decade of owning distributed systems end-to-end before "AI engineer" was a title. Agentic AI is that same discipline applied to a harder problem: reliability under non-determinism, at scale.
Leads a team of six to ten engineers at Intuit on agent design, evaluation harnesses and the orchestration layer beneath them. The patterns he set for orchestration, observability and crash recovery became the standard for the wider organisation's AI work, not just his own team's. Earlier, built and scaled a seven-engineer team at SVB.